From the category archives:

Business

Newegg Knows How To Keep a Customer Happy

by That One Caveman on December 12, 2008

A few days ago, I ordered a monitor from Newegg.com in anticipation of my office’s completion this weekend. Surprisingly, it shipped that afternoon and arrived the next evening with only 1 day of total shipping time. Unfortunately, the box arrived with two large puncture holes. Immediately, I suspected shipper damage because the UPS guy [...]

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Swift and Efficient Customer Service Saves the Day

by That One Caveman on November 19, 2008

Just last week, I wrote about how Charter Cable really dropped the ball with me and lost me as a customer completely due to poor customer service (and unfair charges). To replace my outgoing cable service, I purchased a TV antenna on Amazon.com. After a few shipping delays, it finally arrived on Monday.
After [...]

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Charter Cable Just Lost My Business

by That One Caveman on November 12, 2008

riginally, this was going to be an article about dropping cable TV and moving to over-the-air. But after the phone call I had last night, I’m going to be dropping Charter Cable entirely – not just their TV service.
This time last year, I called to complain about what I felt was an unfair increase [...]

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